Our automated system reliably sends e-mails with the password to each
client each month or quarter depending on the frequency of your subscription.
Once it is sent, we have no control over its delivery which depends on your
e-mail software and your e-mail service provider.
Databases
are posted to our web site by the 4th - 5th business day of each month.
If you feel you should have received your password e-mail,
first check the "Downloads" page of our web site at
www.MutualFundExpert.com to see if
the databases have been published on our web site.
If the databases have indeed been posted, and you have not received your password,
please e-mail us at
Support@SteeleSystems.com and we will resend it to you.
Then, you may wish to address the reason why our e-mail did not reach you.
First, please check your spam, bulk, or junk mail folders. If you find the
e-mail there, your ISP or your own software spam-blocker or filters are
diverting our e-mail.
E-mail Service Providers - ISPs
Some email service providers filter messages based on content, subject line, or
the sender's address and may put your email into the a bulk or junk mail folder.
Please make sure SteeleSystems.com, SteeleSystems.net, eSteele.com,
MutualFundExpert.com is on your "approved sender" list or "white
list"
and/or in your "address book."
Occasionally an ISP will institute mail controls that block your email
completely without your knowledge. We often do not even receive notice of
such a block. The only solution to this problem is for you to be aware what
triggers your ISPs blockage and make sure you let them know you want to receive
our email. Some do not deliver e-mail to their users,
mistaking it for unsolicited e-mail and do not notify either the sender or
the recipient. If you find that is the case, you may wish to use
Yahoo.com or other free e-mail provider instead to ensure you receive all your
e-mail.
Spam Blockers/Filters and Email Software
If you have recently installed a new email software or a new program to help
defeat, make sure you check the settings. The "defaults" are often much more
restrictive than you might wish. Please see our very general suggestions to get
started.
Using Spam Filtering Software?
If you have enabled spam filters in your email software, you can add the
following email domains to your approved list to ensure that you receive the
e-mails with the passwords to the databases you have subscribed to:
SteeleSystems.com, SteeleSystems.net, eSteele.com, MutualFundExpert.com.
In addition, all order confirmation and shipment emails as well as
correspondence pertaining to Customer Service or other purchase-related issues
will be sent from:
Support@SteeleSystems.com.
Note that Steele client information is not shared with any 3rd party.